Return

RULES ABOUT RETURN PROCEDURE

Please note that a deduction of $25 will be made for each item that is returned for a refund as a restocking fee.
For instance; if you pay $161 for your order, you will get a refund for $136 when you return the item back to us. If the reason of your return was made on our behalf, a full refund will be made.
If you would like to exchange your order with another style or size, you should specify your request on the return form clearly and put the form inside the box. You will be charged for a restocking fee when you make an exchange.
If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 1 week.
When shipping an item back for an exchange or refund, make sure that the return form (with the order # on it) is included in the box. This allows our warehouse to process it faster. When packing an item to ship back, if in proper condition, you may use the original shipping package.

RULES ABOUT GOOD CONDITION

Your purchased item(s) are shipped brand new. All Items that you return to us must be in the same perfect conditions as they were received. All returned items must be in their original state and be unworn before they can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full credit . NOTHING MUST BE TAPED TO THE BOX.We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we will not accept the return.

EXCHANGES

All exchanges must be requested by a return form no later than 30 business days after the product(s) have been received.

REFUNDS

Refunds are made within 1 weeks of the item reaching our warehouse. The reason for this time period is due to the International Online Banking System that we use. Refunds are credited back to the Paypal used on your purchase.

Shipping

How is the shipping cost?

Free Shipping in Cheap Jordan Sneakers Store.

How can i Tracking my order?

You will get an email ,which included the tracking information and the shipping company's website when we ship the items You order ,You can check out where your order is.we will ship the items through the EMS ,and it will take 5 to 8 days.Meanwhile You can check out the items with the tracking number after 2 or 3 days in the following link: http://www.ems.com.cn/english-main.jsp.

How long will we ship the order to You?

Firstly,after we recieve your payment ,we need to check out your shipping address and order detail as well as the packing with You.Then comes the time of delivery.As usual ,the delivery time will be 5 days or so .

Are the package safe?

The EMS company will offer us the tracking number ,and You can track your orders on the above website as we provide.And if You can't check out your order ,You can contact us ,and we will try our best to reply you asap.

Can You offer the UPS ,DHL or TNT?

Of course we can .But You need to pay the part shipping fee if You wanna to use those shippment ,as it will take much more shipping fee than the EMS(usps).and if You have any question,pls don't hesitate to contact us . here is our email : CheapJordanSneakers@Hotmail.Com